Warranty Obligations

• Products manufactured and supplied by NAVAN shall be free from defects in materials & workmanship for a period of three consecutive years from the date of shipment.
• Repair or replace without charge to purchaser any defective part of the product. All defective products must be returned to NAVAN within 30 days of failure.
• Repaired products carry same amount of outstanding warranty from original purchase, or ninety days, whichever is greater.

Service & Support

• Technical support 7:30 am - 5:00 pm. Technician may go through a checklist to troubleshoot and isolate the problem.
• Unable to assist with networking issues such as disabling firewalls, routing ports, and/or configuration of routers & Modems.

Returns

Must obtain RMA number; need the following to do a return:

• No RMA number means package may be refused. RMA valid for up to 30 days from date issued.
• All returned products need model # and serial #. Include invoice, date of shipment, PO# or Sales Order #.
• Package must be in suitable container; not responsible for freight damage.
• Pad shipping container so product is safe; do not use original packaging. Must include all manuals, software and accessories inside the original packaging.
• RMA # must be written on outside of package.
• All returns must be shipped prepaid to -- RMA department and address.
• If a unit is DOA, NAVAN will ship replacement as soon as technician has determined the product is defective.

Limitation of Liability

• Not responsible for damages or loss resulting from specific use or application made of the products.
• Not liable for anything greater than purchase price paid by customer for product.
• Does not extend to consequential or incidental damages regardless of cause.

Automatic Termination of Warranty Obligations

Products defects and failure resulting from:

• Misuse, abuse, accidents, modifications, negligence, acts of God, man-made accidents, tampering, unauthorized repairs or other causes beyond the control of NAVAN
• Improper use or installation
• Mechanical or electrical
• Vandalism
• Storage
• Neglect
• Physical damage (cracks & Scratches) to the surface product resulting from misuse.
• Contact with liquid, extreme heat or cold and extreme wind.
• Improper return shipping
• Insufficient packaging
• Damaged contents
• Lost packages
• Removal of SN#
• Power surges, spikes, or inverted polarity
• Daisy chaining, cutting, or splicing any cables etc.
• Failure to provide normal maintenance.
• Any other customer induced damage

Normal Wear & Tear

• Periodic maintenance, repair, and replacement parts due to normal wear and tear are excluded from coverage.

Unauthorized Service or Modification

• Damage resulting from service, testing, adjustment, relocating, re-installation, maintenance, alteration, including without limitation, software changes, or modifications in any way by someone other than NAVAN or its authorized service installers are excluded from coverage.